1. What is the warranty for GSS?

Limited Lifetime Warranty Information

All Global Seating Solutions chairs are built to meet or exceed ANSI and BIFMA standards. These products are warranted from the original purchase date and to the original purchaser for normal commercial usage, defined by a standard forty- hour work week and by persons weighing 300 pounds or less according to the limited lifetime warranty.
The warranty does not cover cosmetic damage that may result from normal use.

Upholstered Seating:

  • Lifetime on all non-moving components
  • 5 years on mechanisms, arms, cylinder and casters
  • 3 years on foam
  • 3 years on upholstery

Motion Seating:

  • Lifetime on all non-moving components
  • 3 years on mechanisms and cylinders
  • 3 years on foam
  • 3 years on upholstery

Wood Seating:

  • 5 years on structural integrity of frame
  • 3 years on seating wood finishes against wear and deterioration
  • 3 years on upholstery
  • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use.
  • Minor variations in color, texture and grain are a natural part of leather hides, and therefore, are not covered by this warranty

These warranties give you specific legal rights, and you may also have other rights which vary from state to state. This warranty does not apply to products used for rental purpose.

2. What are the shipping terms?

  1. We offer two programs, drop ship and 20’GP & 40’ HQ container delivery.

3. How long does it take receive drop ship?

  1. Normally ships within the same business day and arrives within 2-3 business days, depending on location.

4. How long does it take to receive a container order?

  1. Typically from receipt of PO, within 75-80 days on repeat orders.

5. How many item numbers can I mix in the containers?

  1. The 20’ GP container can mix 4-6 SKU’s within the container. The 40’ HQ container can mix 8-10 SKU’s.

6. Payment Terms?

  1. Drop Ship – NET 15

  2. Containers – ROG 60 Days

7. What is the weight limits?

  1. All of our chairs are 300lb weight capacity but we do offer Big and Tall chairs that go up to a 500lb weight capacity.

8. Do you ship internationally?

  1.   All of our chairs that ship domestically, shipping is included in the price. For any chairs that are drop ship and needs to be delivered internationally, we are able to assist you in the process.
  2. Our container direct program will deliver to any location that has a port.

9. Are there any color options?

  1.  We have a larger color selection for the container direct program than we do for drop ship.

10. Are there any NEW seating options?

  1. Yes, we have three options to choose from for direct container only:
    1. Cool Gel Comfort Seating
    2. Memory Foam Comfort Seating
    3. Cloud Comfort Seating

11. If I already have a freight forwarder, can I use them instead?

  1. Yes, we have pricing in place for that.

12. Do you provide samples?

  1. Yes, we have showroom samples.