1. What is the warranty for GSS?

Limited Lifetime Warranty Information

All Global Seating Solutions chairs are built to meet or exceed ANSI and BIFMA standards. These products are warranted from the original purchase date and to the original purchaser for normal commercial usage, defined as a standard forty-hour work week and by persons weighing 300 pounds or less-according to the below-listed schedule and limitations. This warranty will not cover labor, alteration, accident, vandalism, rusting, acts of nature or any other events beyond the control of Global Seating Solutions. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damage is excluded.

Upholstered Seating:

  • Lifetime on all non-moving componets
  • 5 years on mechanisms, arms, cylinder, and casters
  • 3 years on foam
  • 3 years on upholstery

Motion Seating:

  • Lifetime on all non-moving components
  • 5 years on mechanisms and cylinders
  • 3 years on foam
  • 3 years on upholstery

Wood Seating:

  • 5 years on structural integrity of frame
  • 3 years on seating wood finishes against wear and deterioration
  • 3 years on upholstery
  • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use. Minor variations in color, texture and grain are a natural part of leather hides, and therefore, are not covered by this warranty.

These warranties give you specific legal rights, and you may also have other rights which vary state to state. This warranty does not apply to products used for rental purpose.

2. What are the shipping terms?

  1. We offer two options for shipping. We offer a 20ft container that allows you to mix 4-6 SKU’s or the 40ft container that you can mix 8-10 SKU’s.

3. How long does it take to ship and be delivered?

  1. Typically from receipt of PO, 75-80 days on repeat orders.

4. Payment Terms?

  1. The standard terms are 60 Days ROG (Receipt of Goods)

5. What is the weight limit?

  1. All of our chairs are 300lb weight capacity but we do offer Big and Tall chairs that go up to a 500lb weight capacity.

6. Do you ship internationally?

  1. All of our chairs are priced with shipping for domestic delivery and container direct is available as well to any location.
  2. For all orders that are net/net internationally we can go ahead and setup the shipment and generate a commercial invoice for you. I would send you the weights and dimensions. But you will need to assign your own shipper and freight terms would be FOB Conway, SC. All of our pricing includes shipping within the United States but we would re-price the chairs to reflect that the customer is paying the shipping for international delivery.

7. Are there any color options?

  1. Most of our chairs come in a standard Black, Brown, or white option. We do not have a larger color option available for container direct only.

8. Are there any NEW seating options?

  1. Yes, we have three options to choose from for direct container only:
    1. Cool Gel Comfort Seating
    2. Memory Foam Comfort Seating
    3. Cloud Comfort Seating

9. If I already have a freight forwarder, can I use them instead?

  1. Yes, we have pricing in place for that.

10. Do you provide samples?

  1. Yes, we have a showroom sample price program (50/50). We can offer up to 5 samples at a discounted price for your showroom.